Help & FAQ

Q1: What is GemstoNa Gallery?

• GemstoNa Gallery specializes in fine-quality natural gemstones and custom-made jewelry. We aim to make gemstone jewelry accessible to everyone with affordable prices.

Q2: Where are you located?

• We are based in Kuala Lumpur, Malaysia. While we do not have a physical store, we meet customers by appointment, usually at coffee shops near the Ampang area.

Q3: What types of gemstones do you offer?

• We offer a wide variety of gemstones, including:

  • Blue Topaz

  • Citrine

  • Tsavorite

  • Rhodolite Garnet

  • Blue Zircon

  • Sapphire

  • Ruby

  • Emerald

  • Tourmaline

  • Spinel

  • Topaz

Q4: How do I contact you?

• You can reach us via email at Gemstonafinejewelry@gmail.com or through our social media channels.

Q1: How do I place an order?

• You can place an order by contacting us directly through our website or social media. Once we finalize the design and gemstone selection, we will guide you through the payment process.

Q2: Can I request a custom design?

• Yes! We specialize in custom-made jewelry. Share your ideas with us, and we’ll work with you to create a unique piece tailored to your preferences.

Q3: How long does it take to complete a custom order?

• Custom orders typically take 2-4 weeks, depending on the complexity of the design and availability of materials.

Q4: What is your price range?

• Our prices range from RM299 to RM50,000, ensuring options for various budgets.

Q1: Do you offer shipping?

• Yes, we ship across Malaysia and internationally. Shipping costs will be calculated based on your location.

Q2: How long does shipping take?

• Shipping within Malaysia usually takes 3-5 business days. International shipping may take 7-14 business days.

Q3: Is insurance included with shipping?

• Yes, all shipments are insured to ensure your purchase arrives safely.

Q1: What is your return policy?

• We accept returns within 14 days of delivery for non-custom items, provided they are unused and in their original condition. Custom-made jewelry is not eligible for returns.

Q2: How do I initiate a return or exchange?

• Contact us at gemstonafinejewelry@gmail.com with your order details to start the process.

Q3: Are there any fees for returns?

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Q1: Are your gemstones natural?

• Yes, all our gemstones are 100% natural. We also educate our customers about the difference between heated and unheated gemstones.

Q2: Do you provide certificates for your gemstones?

• Yes, we provide gemological certificates for authenticity upon request. All certificates are issued by authorized labs in Malaysia, such as GRA Certification. We also offer global certifications and AGL and IGRL, ensuring the authenticity and quality of your gemstones.