Terms & Conditions

Welcome to GemstoNa Gallery! We’re delighted to have you here. By accessing or using our website and services, you agree to the following Terms & Conditions. These terms ensure a smooth and secure experience for everyone, so please take a moment to read them carefully.

1. General Information

1.1 These Terms & Conditions govern the use of GemstoNa Gallery’s website, products, and services.
1.2 By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3 GemstoNa Gallery reserves the right to modify these terms at any time. Updates will be effective immediately upon posting on our website.

2. Products and Services

2.1 Quality Assurance: We pride ourselves on providing 100% natural gemstones and handcrafted jewelry. Variations in color or size may occur due to the nature of natural stones and artisan craftsmanship.
2.2 Gemstone Certification: We provide authentic gemological certificates upon request. Certifications are issued by trusted Malaysian labs (e.g., GRA) or globally recognized institutions such as AGL and IGRL.
2.3 Custom Orders: Custom designs require close collaboration. Once confirmed, changes may not be feasible. Kindly ensure all details are correct before finalizing your order.

3. Pricing and Payments

3.1 Transparent Pricing: All prices are in Malaysian Ringgit (RM) unless specified otherwise. While we aim to maintain consistency, prices may change without notice.
3.2 Payment Methods: We accept major payment methods, including credit/debit cards and bank transfers. Full payment must be received before the shipment of your order.
3.3 Taxes & Duties: Customers are responsible for any applicable customs, taxes, or duties for international orders. Ensure compliance with your local regulations.

4. Shipping and Delivery

4.1 Shipping Options: We ship both domestically and internationally. Local deliveries typically take 3-5 business days, while international shipments may take 7-14 business days.
4.2 Secure Shipping: All orders are securely packed and insured for transit to protect against loss or damage.
4.3 Shipping Delays: While we strive for timely deliveries, unforeseen delays caused by customs or couriers are beyond our control.

5. Returns and Exchanges

5.1 Eligibility for Returns: Non-customized items can be returned within 14 days, provided they are unused and in their original condition.
5.2 Exclusions: Custom-made pieces and engraved jewelry are non-returnable unless they arrive defective.
5.3 Process: Contact us at gemstonafinejewelry@gmail.com to initiate a return. Include your order details and reason for return.
5.4 Customer Responsibility: Return shipping fees are borne by the customer unless the return is due to our error.

6. Intellectual Property

6.1 All content on our website—including images, text, and designs—is the intellectual property of GemstoNa Gallery. Unauthorized reproduction or distribution is strictly prohibited.

7. Warranties and Disclaimers

7.1 No Implied Warranties: We provide our products and services "as is" without any implied warranties, including merchantability or fitness for a particular purpose.
7.2 Liability Limitation: Our liability is limited to the amount paid for the product or service in question. We are not liable for indirect, incidental, or consequential damages.

8. Governing Law

8.1 These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be resolved under Malaysian jurisdiction.

9. Customer Support

9.1 Contact Us Anytime: We’re here to help! For inquiries, concerns, or feedback, feel free to reach out:

• Email: Gemstonafinejewelry@gmail.com

• Phone: +60102267480

• Address: Kuala Lumpur, Malaysia
  9.2 Working Hours: Our team is available Monday to Friday, 9 AM to 6 PM (GMT+8).

10. Why Choose Us?

10.1 Expert Craftsmanship: With years of experience, we ensure every piece of jewelry reflects unparalleled craftsmanship and attention to detail.
10.2 Authenticity Guaranteed: Every gemstone is verified for quality and authenticity, backed by lab certifications.
10.3 Customer-Centric Approach: Your satisfaction is our priority, from design consultations to after-sales support.